Terms & Conditions

Order Procedure

Customers can order products from either online or by e-mail.

The customer can cancel the order by e-mail, preferably on the same day it was placed until 4 pm, within the time interval specified on the first page of the site. The order can no longer be canceled after the package delivery confirmation has been received by email.

Unilateral denunciation of the order can be made by the customer if Romanian Romance delays delivery, except in cases of force majeure, with a maximum of 7 working days beyond the standard deadline specified on the site. The unilateral denunciation must be formulated in writing and sent with an acknowledgment of receipt, by fax or by confirmed e-mail, before the moment of taking possession of the ordered product. In this case, if the payment has already been made by the customer, the money will be refunded to him, within a maximum of 14 days from the receipt of the product not accepted by the customer, according to the payment option specified in the order form.


Payment methods

Payment for the ordered product can be made:

Online with the card, in complete safety, at the time of ordering. The cards accepted for payment are those issued under the logos VISA (Classic and Electron) and MASTERCARD (including Maestro).


Delivery methods

Delivery by fast courier Fan Courier in Romania, within the coverage area of ​​Fan Courier (attached file).

The standard delivery time of the products is from Monday to Friday. Orders registered on on Fridays after 2 pm and on Saturdays or Sundays will be shipped on Mondays.The standard delivery time is 24-48 hours from the time of order and payment, except on Saturdays and Sundays.


Product return

Our wish is to be fully satisfied when you buy products from

Romanian Romance will comply with the provisions of Emergency Ordinance no. 34 / 4.06.2014 on consumer rights in distance contracts, which gives the buyer (only under the conditions of the normative act mentioned) the right to within 14 working days of receiving all purchased products, without penalties and without invoking any reason, to return the purchased products, moreover, increasing the return period to 30 days.

The return of the products will be made at the customer’s expense, at the rates charged by the delivery agent during shipment, in the original packaging and only if they have not been damaged, and will receive within 30 days of unilateral denunciation in writing (document signed by the buyer and sent electronically or by mail with acknowledgment of receipt) the value of the order. Refunds may be deferred until receipt of the returned products or until receipt of proof that the products have been shipped. Romanian Romance has the right that when it considers that the client’s actions were reluctant to request damages from him, under the conditions of the legislation in force. Romanian Romance also reserves the right to subsequently refuse to honor other customer orders.



Returns, (regardless of the chosen transport method), will never be sent by the customer to Romanian Romance with cash on delivery.



The content of the website (including, but not limited to images, texts, web graphics, scripts, graphics, logos and other data) is the property of Romanian Romance and its partners, being defended by the Copyright Law and by the laws regarding the intellectual and industrial property. For these reasons, it is absolutely forbidden to use these elements without the written consent of Romanian Romance.


Online user access

Romanian Romance does not guarantee customers access to the website at any time, not responsible for problems caused by third parties (technical problems, malfunctions due to the server or Internet connection) or problems caused by the upgrade or any other reason commercials of Romanian Romance.


Limitation of liability

Romanian Romance makes constant efforts to maintain the accuracy of the information on this site. Rarely can they contain small inaccuracies: the photo is informative, some specifications may change without notice or may contain operating errors. We are always available for any clarifications.

The prices on include VAT and delivery costs (according to the conditions presented above).

If Romanian Romance is unable to deliver the order through the fault of the customer (whether it is not found at the address mentioned, can not be contacted to deliver the package) the order will be canceled and the products will be returned to Romanian Romance . For a new delivery, the customer will have to bear new delivery costs or other required technical costs.


Sending emails or sms messages

Through the following activities: ordering, subscribing to the newsletter, sending a message on the contact page or sending e-mails or sms messages addressed to Romanian Romance, it is considered that the user agrees to receive e-mails or messages periodic sms containing various information strictly related to Romanian Romance. In this situation, personal data will not be used for other purposes and, according to this contract, may be modified or deleted from the Romanian Romance database at the written request of the client (email).


Force majeure and applicable law

Both the client and Romanian Romance will not be liable for the non-execution of the contractual obligations, if such non-execution is due to a force majeure event.

This contract is subject to Romanian law.



Romanian Romance has the right to prohibit online access to certain customers and visitors, for a limited or unlimited period, without prior notice.



According to the requirements of Law no. 677/2001 for the protection of persons regarding the processing of personal data and the free movement of these data, amended and supplemented and of Law no. 506/2004 regarding the processing of personal data and the protection of privacy in the electronic communications sector Romanian Romance has the obligation to safely manage the personal data provided and only for the specified purposes: issuing the fiscal invoice, informing on the order status and sending to the customer. The refusal to provide information makes it impossible to honor the order.

The deletion of a client’s personal data from the database is done based on his written request sent by email. The final deletion of personal data from the database will be confirmed to the customer.

The policy of prices / discounts on the site is established entirely by Romanian Romance, and the purchase price is the one displayed at the time of placing the order.